contador web Saltar al contenido

Neon bank out of breath? Users Report App and Card Failure | Productivity

The Neon Bank app for Android and iPhone (iOS) has the error message "temporary unavailability" for some account holders since the morning of Tuesday (14). On social networks, users reported failures to sign in and sign in to their accounts, while some people couldn't even make purchases or withdrawals with their physical debit card.

READ: Nubank or Neon: compare digital card functions, annuity and rates

Sought by TechTudo, the Neon advisory said that "on the instability in accessing the application of Neon on Tuesday afternoon (14), the company clarifies that it was a one-off episode and that the situation has already been normalized." In a message to a Twitter client, Neon reported that "momentary minor instability" has impacted most services and is being reviewed by the team to get the app back up and running as quickly as possible.

Users report bug with Neon app and card Photo: Divulgao / NeonUsers report bug with Neon app and card Photo: Divulgao / Neon

Users report bug with Neon app and card Photo: Divulgao / Neon

Want to buy a cell phone, TV and other discounted products? Meet the Compare TechTudo

User comments on Twitter indicate that you cannot use basic Neon Bank services, such as making transfers or payments through the app. When attempting to access the digital bank account through the application, the error message "Temporary unavailability" is displayed, followed by the recommendation to contact the service email address (hi@neon.com.br).

Purchases and withdrawals with the physical debit card are also unavailable. Reports of similar issues were also posted today on the Neon Complain Payments page here. Instability affects both physical and "pejota" clients, according to complaints.

According to Google Trends, the tool responsible for monitoring Google searches, the terms "neon bank broke" and "neon bank broke" have been increasing search volume in the last 24 hours. The search for "hi@neon.com.br", email service fintech listed in the application error message, increased from 9am and peaked at 1:48 pm.

Users can not enter the application and search for service email grows Photo: Reproduction / TechTudoUsers can not enter the application and search for service email grows Photo: Reproduction / TechTudo

Users can not enter the application and search for service email grows Photo: Reproduction / TechTudo

According to the official Neon services status page (neon.com.br/updates/status), all modalities offered by the fintech would be operating as normal, including debit and credit cards, and app features.

On Twitter, the official digital bank account (@timeneon) sent a private message to one of the customers after complaints of a malfunction. THE fintech He then explained that the application is experiencing an instability in updating the balance of accounts and cards, and reported that the problem is under consideration.

Twitter users reported the errors and charged explanations from the Neon bank throughout this Tuesday. See some posts:

Neon is a digital bank that promises users the convenience of managing and opening bank accounts over the Internet, without having to queue or leave home. The service offers credit card with no annual fee, and the account holder enjoys the common features of the branch, such as transfers and payment of bills through the application.

How to put credit on mobile with free app

How to put credit on mobile with free app

Rate this post