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How to cancel a sale on the Free Market | E-commerce

Canceling a free market sale is possible in the store app for Android and iPhone (iOS). The feature is useful in many cases, although it can have a negative impact on the seller's reputation. Therefore, it is important to carefully choose the reason for giving up selling on the Free Market.

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Check out in the following tutorial how to cancel a sale on the Free Market by mobile. The procedure was performed on a Galaxy J6 with Android 8.0 (Oreo), but the tips also apply to other versions of the Google system and the Apple platform.

Tutorial shows how to cancel a free market sale Photo: Daniel Dutra / TechTudoTutorial shows how to cancel a free market sale Photo: Daniel Dutra / TechTudo

Tutorial shows how to cancel a free market sale Photo: Daniel Dutra / TechTudo

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How to cancel a sale on Mercado Livre

Step 1. From the Free Market application main menu, select the "My Account" option. The "My Account" section menu is divided into two main sections, called "Purchases" and "Sales." Select the "Sales" option within the section of the same name;

Select the "Sales" option to cancel a sale on the Free Market Photo: Reproduction / Daniel DutraSelect the "Sales" option to cancel a sale on the Free Market Photo: Reproduction / Daniel Dutra

Select the "Sales" option to cancel a sale on the Free Market Photo: Reproduction / Daniel Dutra

Step 2. A screen with all your sales will open. They are divided between "To prepare", "To send", "In transit" and "Concluded". Select the one you want to cancel, and a specific screen will be displayed. To cancel it, tap the "Cancel sale" option;

Select "Cancel Sale" in Mercado Livre app Photo: Reproduo / Daniel DutraSelect "Cancel Sale" in Mercado Livre app Photo: Reproduo / Daniel Dutra

Select "Cancel Sale" in Mercado Livre app Photo: Reproduo / Daniel Dutra

Step 3. The application will ask you to confirm that you really intend to cancel a sale on the Free Market. To confirm, select the "Continue" button. Then you need to communicate the reason for your withdrawal;

  I need to state the reason before canceling a sale in Mercado Livre Photo: Reproduo / Daniel Dutra  I need to state the reason before canceling a sale in Mercado Livre Photo: Reproduo / Daniel Dutra

I need to state the reason before canceling a sale in Mercado Livre Photo: Reproduo / Daniel Dutra

Step 4. Carefully read the options before choosing the reason for your withdrawal. The initial response list allows you to access secondary lists, which have more specific and detailed reasons. If you choose, for example, the initial option "Buyer has regretted", you will then be able to choose a more detailed option, such as "Buyer does not agree to shipping";

Mercado Livre asks user to tell why to cancel a sale Photo: Reproduction / Daniel DutraMercado Livre asks user to tell why to cancel a sale Photo: Reproduction / Daniel Dutra

Mercado Livre asks user to tell why to cancel a sale Photo: Reproduction / Daniel Dutra

Step 5. Choose the specific reason for canceling a sale. Remember that it remains recorded in your history. In addition, the chosen motive may change your reputation in the Free Market community, influencing the likelihood of later sales. You can view the reasons for cancellation in the sales history, available in the "My Account" section of the app.

Reason for cancellation is registered in the history of the Free Market Photo: Reproduction / Daniel DutraReason for cancellation is registered in the history of the Free Market Photo: Reproduction / Daniel Dutra

Reason for cancellation is registered in the history of the Free Market Photo: Reproduction / Daniel Dutra

Ready. Take advantage of the tips to learn how to cancel a sale on the Free Market.

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