A Spotify crash can cause the app to close itself. Some reasons can lead to erratic behavior, such as lack of service upgrades and slow Internet speeds, for example. The problem hits the free (free) mode of the music platform on Android and iPhone (iOS) phones, according to testimonials recorded in the official forum of the player.
To help users harmed by the situation, the TechTudo has prepared a list of simple alternatives that can be applied to identify the source of the error. Attitudes such as re-installing the application and removing the SD card can also solve the issue. Remember that Spotify also offers full featured Premium versions for $ 16.90 a month; and Lite, the most cost-effective free streaming platform exclusive to Google's operating system. Here's how to fix the bug and recover Spotify's functions.
How to listen to music on Spotify with top quality
Spotify closing alone? Know possible causes and how to solve it Photo: Anna Kellen Bull / TechTudo
Want to buy a cell phone, TV and other discounted products? Meet the Compare TechTudo
Open Google Play and use the search field to find Spotify. Then the app will appear with the alternative "Refresh" and then tap this option. After the process, the platform will offer you the suggestion of "Open". This guidance is for devices where automatic update is not enabled when connected to Wi-Fi network.
Check if Spotify is up to date Photo: Reproduction / Isabella Rocha
The same goes for iPhone users. Open the App Store and go to "Updates" in the bottom right corner. Then find Spotify and tap "Update." After the process, the platform will offer you the suggestion of "Open".
Access adjustments to check for updates to your IOS Photo: Playback / Isabella Rocha
Another option is to uninstall the service and install again. Remember that action changes the player experience: all songs saved for offline listening will need to be downloaded again.
To uninstall Spotify, press the app's icon and drag it to the trash can next to "Uninstall". After that, go to the official Google Play store and install the platform again.
Reinstall Spotify again to resolve the issue Photo: Reproduo / Isabella Rocha
To delete the application from the Apple system, keep it until the icon begins to "shake". Then touch the "x" located in the upper left corner of the symbol. Finally select "Delete". Spotify can be reinstalled from the App Store download.
Delete Spotify from your IOS device and reinstall Photo: Playback / Isabella Rocha
3. CHECK INTERNET CONNECTION
The functioning of the Internet can also influence the behavior of the music platform. To check this hypothesis, test the app connected to a Wi-Fi network. The user will need to disable the connection for 30 seconds from the device and then link it again. If this is a mobile connection, make sure you have enough data with your phone carrier. For running the system it is recommended to use an Internet with at least 3G connection. Poor signal may be one of the reasons for the application to close or stop playing music.
4. REMOVE OR FORMAT SD CARD
Another useful measure may be the removal of the SD card, followed by a test to see if Spotify acts without the device. The memory feature has become little used in new smartphone models. In addition, to run the player, the card must have a minimum of 1 GB of available capacity. An alternative is to verify that the card is positioned correctly in the holder. Finally, if none of these options work, it's worth formatting the SD device.
Available only for the Android system, the card can be by the phone itself. Just go to "Settings" and select "Storage". With this path, the option for the SD card will be displayed and from it it will be possible to format the material (see how to do it).
Removing SD Card from Your Android An Alternative for Spotify to Work Photo: Anna Kellen Bull / TechTudo
If none of the alternatives are good for you, go to Spotify's Twitter support profile (@SpotifyCares) and make your complaint. Handset manufacturers can be contacted to inquire about the chance of smartphone incompatibility with the app.
Via Spotify (1, 2, 3, 4, 5, 6 and 7)
What is the best streaming music? Give your opinion on the TechTudo Forum.
Four Spotify Functions You Need to Know