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How to make a complaint in Procon RJ by phone | Productivity

Procon RJ application allows you to make complaints by the Android phone and iPhone (iOS). The agency offers a free platform for consumers to report irregularities in products or services. To use the service, interested parties need to register their personal information in the system and, if they wish, may include photo and video files to assist with the institution's determination. The software fits all cities of the state of Rio de Janeiro.

The proposal of the app is useful, as it dispenses to travel to Procon physical stations in the city. You can download them from the official Google and Apple app stores, Google Play, and the App Store. In the following tutorial, check out how to use the free Procon RJ app to make mobile complaints. The procedure was performed on an iPhone 8 with iOS 12, but the tips also apply to users of devices running Google's operating system.

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Learn how to use Procon RJ app to make complaints on mobile Photo: Helito Beggiora / TechTudoLearn how to use Procon RJ app to make complaints on mobile Photo: Helito Beggiora / TechTudo

Learn how to use Procon RJ app to make complaints on mobile Photo: Helito Beggiora / TechTudo

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Step 1. Install Procon RJ from the TechTudo page. When opening the app, provide the requested personal data, such as name, social security number, address and contact information;

Enter your personal details in the app Procon RJ Photo: Reproduo / Helito BeggioraEnter your personal details in the app Procon RJ Photo: Reproduo / Helito Beggiora

Enter your personal details in the app Procon RJ Photo: Reproduo / Helito Beggiora

Step 2. After completing all required fields, go to the bottom of the page and tap "Fill Complaint". In the next step, select a subject, description and purpose of the complaint, as well as add information such as coupon number, order, contract, value and etc;

Add information about the claimed product or service in the Procon RJ app Photo: Reproduction / Helito BeggioraAdd information about the claimed product or service in the Procon RJ app Photo: Reproduction / Helito Beggiora

Add information about the claimed product or service in the Procon RJ app Photo: Reproduction / Helito Beggiora

Step 3. In the sequence, enter the company data (name, CNPJ and address) and write the details of the claim. Also inform if you have already contacted the company before making the complaint and confirm the veracity of the information presented. Finally, if you want, add attachments and tap "Send Complaint."

Enter the company data, complaint and send to the app Procon RJ Photo: Reproduction / Helito BeggioraEnter the company data, complaint and send to the app Procon RJ Photo: Reproduction / Helito Beggiora

Enter the company data, complaint and send to the app Procon RJ Photo: Reproduction / Helito Beggiora

Ready. Take advantage of the tips to make complaints about products and services in the state of Rio de Janeiro with the Procon RJ app.

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