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Apple apologizes for FaceTime bug; correction will be released next week [atualizado]

This week we reported a very serious bug from the FaceTime, which made it possible to hear or even see another person without proper consent. Apple quickly tried to turn off FaceTime's group video conferencing feature on its servers to avoid exposing users.

A definitive fix for the issue will be released in iOS 12.1.4 and a likely security / supplemental update for macOS, but so far these updates have not been released. Most likely because of this delay and the expectation of users, Ma preferred to speak.

This is the statement that the company gave to some vehicles, such as the MacRumors:

We have fixed the group FaceTime security bug on Apple servers and will release a software update to reactivate the feature for users next week. Credit to the Thompson family for reporting the bug. We sincerely apologize to our affected customers and to everyone who was concerned about this security issue. We thank you all for your patience in completing this process.

We want to assure our customers that as soon as our engineering team learned the details needed to reproduce the bug, they quickly deactivated FaceTime as a group and started working on the patch. We are committed to improving the process by which we receive and forward these reports to get them to the right people as quickly as possible. We take the safety of our products extremely seriously and are committed to continuing to earn the trust that Apple customers place in us.

Because of the problem, a lawyer has already filed a lawsuit against Apple and the New York Attorney General opened an investigation into the case.

The statement is important because, so far, Apple had not spoken clearly about the problem, saying only that it was aware of the issue and working on corrections. What puzzles me, however, is the discourse that the company takes privacy and security very seriously (which I really don't doubt) conflicting with the fact that it was notified about the bug a few days earlier and removed the bug. air resource only after everything will be widely publicized by the media. The company, however, was honest in reporting that it is committed to improving the process by which it receives and directs these reports to get them to the right people as quickly as possible.

Problems will always exist and what matters most in such cases is the response / reaction of the company.

Update by Rafael Fischmann 02/01/2019 15:22

Responding to a question we raised in our latest podcast, Apple confirmed to the MacRumors Also, Group FaceTime will remain disabled for those not upgrading to iOS 12.1.4 onwards.

Which makes perfect sense, of course.