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Uber cancellation fee has changed: understand how the calculated amount | Productivity

New rules for the Uber travel cancellation fee will apply from this Tuesday (16) in Rio de Janeiro. According to the company, in Porto Alegre, Florianpolis, Londrina, So Lus, Pelotas and Rio de Janeiro (city) the change has already been made. From now on, the value will be calculated based on the time and distance traveled by the driver until the moment the race is suspended.

The app's user, which is available for Android and iPhone (iOS) phones, will be able to see the price before confirming the action. If you cancel the trip within two minutes, you pay nothing. If the application realizes that the car is not heading toward the boarding location, there will be no charge for cancellation either.

Uber use Serasa Experian data to verify user registration

Uber announced change in travel cancellation fee calculation Photo: Carolina Ochsendorf / TechTudoUber announced change in travel cancellation fee calculation Photo: Carolina Ochsendorf / TechTudo

Uber announced change in travel cancellation fee calculation Photo: Carolina Ochsendorf / TechTudo

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Before the value was fixed: R $ 7 in Rio de Janeiro, for example. With the change in the same city, if a person gives up the race after five minutes and the driver has already driven for two kilometers, the rate will be $ 2.80. Please note that the driver may also request cancellation if the passenger does not appear at the location indicated for the commencement of the journey within five minutes. In this situation, there will also be charging proportional to the user.

The novelty represents cheaper rates in some cases and more expensive in others. According to Uber, however, there are minimum and maximum value limits. For Uber Together travel, the cancellation fee will range from $ 1.50 to $ 6; UberX and UberX VIP, from $ 2 to $ 10; Uber Select, from $ 2.25 to $ 11; and Uber Black, from $ 3 to $ 12.

Maximum cancellation fees?

Service Type Minimum (R $) Maximum (R $)
UberPOOL (Together) 1.50 6.00
UberX 2.00 10.00
Uber Select 2.25 11.00
Uber Black 3.00 12.00

How to order Uber from computer

How to order Uber from computer