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Zombie Check: The Anti-Fraud Tool Used by Apple

Last week, we commented on a curious case (or cases, rather) of fraud involving repair requests for stolen iPhones in the China and in other countries. To circumvent the situation, Apple has taken a number of steps ranging from changing its trading policy to using a special dye to check for fake components. gadgets.

In China, the situation has reached a level where fraudsters have obtained Apple customer records, including the serial number of their devices, to identify iPhones that have already been sold. In some cases, incorrect serial numbers would be recorded on the back of the devices.

To combat the use of stolen records, Apple has developed an in-house filtering method called Zombie Check, which checks whether serial numbers of iPhones taken for repair are associated with those devices from iCloud data. As if the fraud was not enough, the bad guys had the habit of using (illegally obtained) lists with serial numbers of gadgets used in the country.

<img data-attachment-id = "644795" data-permalink = "https://macmagazine.uol.com.br/post/2018/10/18/zombie-check-a-tool-anti-fraude-usada- by apple / 17-zombie-chech-tool / "data-orig-file =" https://macmagazine.uol.com/wp-content/uploads/2018/10/17-zombie-chech-tool. jpg "data-orig-size =" 500,550 "data-comments-opened =" 1 "data-image-meta =" {"aperture": "0", "credit": "", "camera": "", "caption": "", "created_timestamp": "0", "copyright": "", "focal_length": "0", "iso": "0", "shutter_speed": "0", "title": "", "orientation": "0"} "data-image-title =" Cable used to check iPhones serial number "data-image-description ="

Source: https://www.macrumors.com/2018/10/17/iphone-serial-number-reader/

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According to an internal Ma document obtained by the MacRumors, the previously unknown tool was initially used in China; but the company began distributing it from February this year to some Apple Authorized Service Centers (CSAA) in other countries, where various types of repairs are performed. gadgets.

To use the Zombie Check, Ma technicians should connect the tool from the Lightning cable to the iPhone and the USB cable on a Mac running MacOS OS X Mountain Lion 10.8.5 or later. That done, just launch the app Serial Number Reader To get the serial numbers the software also shows if the phone was damaged voluntarily so that it could not be turned on by the technicians.

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Source: https://www.macrumors.com/2018/10/17/iphone-serial-number-reader/

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But what about seriously damaged iPhones? The tool can recover serial numbers of iPhones that have suffered various physical and software damages, including liquid damage. In the latter case, it is important that the liquid is no longer leaking from the device.

Apple stated in its internal document that "serial number validation guarantees the right to repair and service eligibility associated with a serialized device." She added that this validation "guarantees Apple only offers warranty services on genuine Apple products," of course.

According to MacRumors, Apple's efforts seem to be working. In the company's annual 10-K report, sent to the US Securities and Exchange Commission (SEC), Ma's guaranteed expenses went from $ 4.66 billion to $ 4.32 billion and all in less than a year, while the tool used only by certain authorized stores and centers.

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