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How to Make Public Service Complaints on the Fala.Br Website | Productivity

The Federal Government offers a website to send suggestions, compliments, complaints and complaints to any Union agency. The Fala.Br platform allows you to enter details such as the location of the incident, the names of the servers involved or add photos to make an anonymous or personal comment.

In this way, the population can file complaints or other problems with a federal agency without exposing their identity. Replies to requests are sent by email and from your personal page on the site. Check out the following how to make complaints on the Fala.Br platform.

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Tutorial shows how to use the Fala.Br website to send suggestions and complaints to Federal Government agencies Photo: Marvin Costa / TechTudoTutorial shows how to use the Fala.Br website to submit suggestions and complaints to Federal Government agencies Photo: Marvin Costa / TechTudo

Tutorial shows how to use the Fala.Br website to send suggestions and complaints to Federal Government agencies Photo: Marvin Costa / TechTudo

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How to register for the service

Step 1. Go to the site (sistema.ouvidorias.gov.br) and choose whether to initiate a complaint, compliment, complaint, request or suggestion. For this example, we will use the "Complaint" option;

When to file a complaint or compliment to a federal government agency on the website Fala.Br Photo: Reproduction / Marvin CostaWhen to file a complaint or compliment to a federal government agency on the website Fala.Br Photo: Reproduction / Marvin Costa

When to file a complaint or compliment to a federal government agency on the website Fala.Br Photo: Reproduction / Marvin Costa

Step 2. You can use an account from the gov.br site, log in as an anonymous user under "Unidentified" or create an account on Fala.Br. To identify yourself, choose the "Create Account" option at the bottom of the screen;

When to start the option to create an account on the site Fala.Br Photo: Reproduction / Marvin CostaWhen to start the option to create an account on the site Fala.Br Photo: Reproduction / Marvin Costa

When to start the option to create an account on the site Fala.Br Photo: Reproduction / Marvin Costa

Step 3. Enter your personal details, email and set a password to access the service. To proceed and save the information, press the "Advance" button;

By entering your personal details to create an account on the website Fala.Br Foto: Reproduo / Marvin CostaBy entering your personal details to create an account on the website Fala.Br Foto: Reproduo / Marvin Costa

By entering your personal details to create an account on the website Fala.Br Foto: Reproduo / Marvin Costa

Step 4. Confirm your details and select the "Finish" button to finalize your registration.

By to confirm your details when creating an account on Fala.Br website Photo: Reproduo / Marvin CostaBy to confirm your details when creating an account on Fala.Br website Photo: Reproduo / Marvin Costa

By to confirm your details when creating an account on Fala.Br website Photo: Reproduo / Marvin Costa

How to initiate a complaint

Step 1. You will be redirected to the home screen of registered users. At this time, check the option "Register Manifestation";

When to start a complaint on the site Fala.Br Photo: Reproduction / Marvin CostaWhen to start a complaint on the site Fala.Br Photo: Reproduction / Marvin Costa

When to start a complaint on the site Fala.Br Photo: Reproduction / Marvin Costa

Step 2. Access the "Complaint" box to start the registration of the option;

When to file a federal agency complaint on the Fala.Br website Photo: Reproduction / Marvin CostaWhen to file a federal agency complaint on the Fala.Br website Photo: Reproduction / Marvin Costa

When to file a federal agency complaint on the Fala.Br website Photo: Reproduction / Marvin Costa

Step 3. Enter your name, email, personal document number and choose how to receive alerts about your complaint. For this example, we use the email reply mode. This way, an email is sent to you when the agency responds to your message;

Information required to file a federal agency complaint on the Fala.Br website Photo: Reproduction / Marvin CostaInformation required to file a federal agency complaint on the Fala.Br website Photo: Reproduction / Marvin Costa

Information required to file a federal agency complaint on the Fala.Br website Photo: Reproduction / Marvin Costa

Step 4. Check the "Organ to which you want to send your manifestation" option. Then type the name of the organ or choose one from the list that appears on the screen;

When to choose a federal agency to initiate a complaint through the site Fala.Br Photo: Reproduction / Marvin CostaWhen to choose a federal agency to initiate a complaint through the site Fala.Br Photo: Reproduction / Marvin Costa

When to choose a federal agency to initiate a complaint through the site Fala.Br Photo: Reproduction / Marvin Costa

Step 5. With the same procedure, set a subject for the complaint. Also set the input channel to "Internet";

When to set a subject when filing a federal agency complaint on the site Fala.Br Photo: Reproduction / Marvin CostaWhen to set a subject when filing a federal agency complaint on the site Fala.Br Photo: Reproduction / Marvin Costa

When to set a subject when filing a federal agency complaint on the site Fala.Br Photo: Reproduction / Marvin Costa

Step 6. Type your complaint in the "Contact here" text box. You can type text up to 8,000 characters and attach photos or video with the "Include Attachments" option;

By entering a complaint that will be referred to a federal agency by the site Fala.Br Photo: Reproduction / Marvin CostaBy entering a complaint that will be referred to a federal agency by the site Fala.Br Photo: Reproduction / Marvin Costa

By entering a complaint that will be referred to a federal agency by the site Fala.Br Photo: Reproduction / Marvin Costa

Step 7. Set information about where a fact about your complaint occurred. You can still indicate people involved, company names and the role of the server involved. To continue, proceed to "Advance";

When to set the location of a complaint that will be sent to a federal agency on the Fala.Br website Photo: Reproduction / Marvin CostaWhen to set the location of a complaint that will be sent to a federal agency on the Fala.Br website Photo: Reproduction / Marvin Costa

When to set the location of a complaint that will be sent to a federal agency on the Fala.Br website Photo: Reproduction / Marvin Costa

Step 8. The system will display the data about your complaint. You can save this data. As we will see later, users can access the progress of complaints very simply.

Confirmation screen of a federal agency complaint submitted by the website Fala.Br Photo: Reproduction / Marvin CostaConfirmation screen of a federal agency complaint submitted by the website Fala.Br Photo: Reproduction / Marvin Costa

Confirmation screen of a federal agency complaint submitted by the website Fala.Br Photo: Reproduction / Marvin Costa

Step 1. Go to the user home page and select the "Consult Manifests" tab;

When to consult statements made by the site Fala.Br Photo: Reproduction / Marvin CostaWhen to consult statements made by the site Fala.Br Photo: Reproduction / Marvin Costa

When to consult statements made by the site Fala.Br Photo: Reproduction / Marvin Costa

Step 2. The status of your complaint can be found on this page. You can also click on the redirect indication to open more information.

Screen to view the progress of complaints made in public agencies through the website Fala.Br Photo: Reproduction / Marvin CostaScreen to view the progress of complaints made in public agencies through the website Fala.Br Photo: Reproduction / Marvin Costa

Screen to view the progress of complaints made in public agencies through the website Fala.Br Photo: Reproduction / Marvin Costa

Take advantage of the tips to send complaints or suggestions about a public agency that is part of the Brazilian Federal Government.

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