Uber has a mutual code of conduct between passengers and drivers that determines how all users should behave during travel to ensure a comfortable and safe experience. The list of rules requires respect, the preservation of individual space and the safety of travel. Drivers who might break these rules or behave that put the platform's reliability at risk may lose the right to drive through the app.
Drivers may not, for example, use other people's profiles, carry firearms, market travel, solicit passenger personal information or travel with a vehicle other than that registered in the Android or iPhone (iOS) app. All of these violations may cause Uber eligibility to be canceled. Check below for a list of 13 attitudes that can make the driver lose access to Uber.
Uber: 7 things that can make users lose app access
Uber drivers must follow rules not to lose right to drive on the platform Photo: Divulgao / Uber
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1. Go online without driving availability
Uber drivers have the ability to choose the time they want to work on the platform, and once they are online in the app, they can now be called in for a trip. If the driver is active in the tool but not ready to drive, the passenger will have to wait and the quality of the service will drop. Therefore, Uber considers it unacceptable to go online without being available to get around.
2. Keep rating and acceptance and cancellation rates low
A good average rating by platform users needs to be maintained. This grade is stipulated by the amount of stars received at the end of the races, and varies by city. If the rating is below expectations, it may mean that the driver is not providing comfortable or safe rides. As such, he may lose his ability to drive through the app.
Drivers also have internal evaluation scores, which are not visible to the user. The acceptance rate is measured according to the number of races accepted by him while online. Here's how it works: If it's available in the app but doesn't accept races, it will make it take longer for passengers to start their travels. This refusal to accept races may lower your acceptance rate and cause your expulsion from the platform.
Uber passengers and drivers have review ratings Photo: Thssius Veloso / TechTudo
Another indicator is the cancellation fee, which is the amount of trips the driver cancels before meeting the passenger at the boarding place. Having a high cancellation rate can also be a deciding factor in losing access to Uber. The same goes for the cancellation fee at airports.
3. Use fake or someone else's profiles
Uber does not allow drivers with fake profiles or documents to drive on the platform. Creating a duplicate profile, that is, registering the same person more than once or re-registering after definitive deactivation can also lead to expulsion. Sharing the profile for someone else to drive with the account or using a photo that is incompatible with the photo presented on CNH will also result in removal of the app.
Drivers arriving at the passenger boarding place with a vehicle incompatible with the Uber profile may also be expelled from the platform.
4. Take combined trips
Performing pre-arranged trips or offering off-application transportation services are not permitted by the company. Using the Uber name or brand to get passengers off the platform can also create driver sanctions.
5. Advertise another app
During travel, the driver is not allowed to disclose external transport services, either in other competing applications or in other locomotion services.
6. Refuse to embark service animals
A driver who refuses to board service animals such as guide dogs, for example, may be expelled from the platform.
7. Being with other people in the vehicle
The driver may not arrive at the user's boarding place with other non-users inside the vehicle.
Drivers may be expelled if they arrive at the embarkation with others in the vehicle. Photo: Divulgao / Uber
To ensure everyone has a safe trip, Uber's Arms Policy requires drivers to carry firearms of any kind while using the service. If a driver is caught carrying weapons while traveling, he may lose platform access.
Drivers may not suggest or ask passengers to give them a certain rating at the end of the race. The grade must be awarded impartially.
Uber has a zero tolerance policy against violence and harassment. Therefore, drivers who offend the user's integrity or health may be expelled. It is not permitted to solicit private information or to compliment and comment on the appearance of users who may be misunderstood.
Similarly, drivers who engage in acts of sexual harassment, such as touching or attempting to touch a user without their consent, performing an obscene act that is embarrassing to the user or coercing it by violence or threat, will lose their account immediately.
11. Discriminate passengers
Drivers who refuse service or destroy passengers based on personal characteristics may be expelled from the platform. Uber explains that this includes gender, gender, sexual orientation, race, color, ethnicity, religion, political bias, national origin, age or disability.
Uber expels drivers trying to drive under the influence of alcohol or any kind of illicit substance from the platform.
Drivers who commit crimes or misdemeanors while online in the app will have their platform access barred.
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