Netflix is ??in error and will not open for some users on the afternoon of Thursday (21). According to reports on the Internet, the streaming platform is down and displays the UI-800-3 error code, as well as displaying the message "Could not access service". According to complaints in Downdetector, which monitors the operation of web services, the problem happens mainly in Europe, but it is also possible to see bug reports in Brazil. On Twitter, some users say they can't watch movies and series.
Netflix releases in December: See movies and series coming this month
O TechTudo tested the service and could not play content on the web version of Netflix. For the mobile phone, the platform worked correctly on both Android and iPhone (iOS). In addition, we contacted the company office in Brazil, which sent the following statement: "Some of our subscribers were unable to access Netflix for about two hours today. This issue has already been resolved. We apologize for the inconvenience."
Netflix gives error to play titles Photo: Playback / TechTudo
Want to buy a cell phone, TV and other discounted products? Meet the Compare TechTudo
According to Downdetector, a site that monitors the operation of various web services, problems at Netflix began around 10:30 am Thursday, with noon peaks. The map shows that the error happens mainly in Europe, but it is also possible to see complaints in the United States and Brazil.
According to Google Trends, which checks Internet searches, there has been an increase in the number of searches for the terms "Netflix with problem", "Netflix does not work", "Netflix has stopped working". The UI-800-3 error also appears among user searches, as well as Twitter reports. This type of failure indicates that some information stored on the device needs to be updated. In this case, the problem happens on smart TVs, media centers, or video games. The best solution is to try restarting the device and reinstalling the Netflix application.
Tutes complain about Netflix problem Photo: Reproduction / TechTudo
Apparently, there is no standard for error. Some users report problems watching movies on their mobile phone, while others complain about a computer error. During TechTudo testing, we received the message "Sorry, we had a problem … unexpected error" while playing a video on the web version of the service. The site displays error code M7111-1935-107016, which, according to the help center, also happens due to information stored in the browser. In this case, the solution given by the company is to clean the navigation history.
O TechTudo Contact Netflix for more information about the issue and whether the service is expected to return to normal. In a statement, the company said it is working to correct the error, but did not say the source of the failure: "We apologize for the inconvenience and are working to resolve this issue as soon as possible."
Netflix: Tips Every Subscriber Should Know