Earth does not work? Portal does not work and has been down since Monday (25), according to complaints from users in the networks. Terra explained on Twitter that instability in the service's global server caused problems in Terra Mail, which persist to this day. Downdetector, the website that reports online error reports, indicates that the failure affects portal, email and Internet services. In a note, Terra estimates that the problem will be solved by 12 noon this Tuesday (26): Terra reports that instability has been identified on its server. Once detected, a technical team has been called in and continues working to resolve the intermittence. The forecast that by 12 noon the services will be restored.
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Complaints of Terra error began to be filed in the Downdetector from 8am Monday, with almost 4,000 reports, and continue until Tuesday with more than 2,500 comments. Google Trends, Google's search-monitoring service, also shows increasing reports of problems early yesterday morning. On Twitter, users claim to be without access two days ago to the Terra portal, which has 85 million unique users in Brazil. The provider and Terra Mail email also face instability in this period.
Update: from 10am access to the services of Terra was normalized.
Terra Mail does not work and is down Photo: Reproduction / TechTudo
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The failure that left Terra provider down also hurt email services and the portal. According to the Downdetector, error reports are concentrated in the South and Southeast, and complaints persist today after more than 10,000 comments posted yesterday, from 8am to 8pm. By this time, there are already 2,500 crash reports.
The official Terra Twitter account explained that the problem with the server is being resolved, but users still have no access to portal services to this day. The crash affects the Internet, Terra Mail and Portal Terra. Both the website address (www.terra.br) and the email address (mail.terra.br) display error messages when accessed.
@TerraNoticiasBR cad my email accounts? Only one account is working poorly and you said you would reinstate the service last night. The Terra portal does not work properly, Subscriber Central does not show my accounts (main account only) and 0800 nothing.
– November 26, 2019
On Twitter, users complain that they can't call 0800 from Terra, and the site and provider are still down. Some attempts indicate that the failure began before the beginning of the week.
Stop saying that instability. No instability. Earth is down. Since Saturday without access, much irresponsibility of the company and much neglect with users who pay their monthly payments and that like me are with jobs pending and losing business.
– November 25, 2019
Are you just "sorry" for a company to be 3 days unable to access their clients' emails? 3 days unable to send an email? We pay dearly for the service delivered, which is very bad for Terra.
– November 26, 2019
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