WhatsApp users may experience problems sending messages during daily messenger use. The application may experience errors in conversations due to connection issues, platform instability itself or use of data saving features that delay the delivery of notifications on mobile phones.
Other difficulties in using the messenger may be related to lack of memory space on the device or outdated application or Android and iPhone (iOS) systems. Here's how to fix issues with sending and receiving messages, audio, photos and videos, and other media in WhatsApp conversations.
WhatsApp Memoji and expected features were September highlights
Learn how to fix issues when WhatsApp doesn't work or download messages Photo: Anna Kellen Bull / TechTudo
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1. Problems connecting to the Internet
The first thing to check when WhatsApp doesn't send messages is if your phone is connected to the Internet. It is worth checking whether the 4G signal is active and whether the mobile data packet is still in force. If you are using a Wi-Fi network, I need to check if the connection is active and if the router is working correctly. Also check if Airplane Mode is enabled, as the function disables the data network. If the problem persists, WhatsApp tells the user to turn off the phone and turn it back on after 30 seconds.
2. WhatsApp may be down
WhatsApp may also crash if it has instability on your platform. When this happens, the application will not open or remain searching for an unsuccessful connection, leaving the user without access to updated conversations. Some online tools provide real-time reporting of WhatsApp service status, showing whether the app is operating normally at this time or crashing.
DownDetector site shows if WhatsApp is operating normally or crashes Photo: Reproduction / Rodrigo Fernandes
One of them is DownDetector (downdetector), which shows a chart with the number of complaints about the service in the last 24 hours, showing where in the world WhatsApp has crashed or is down.
3. Outdated application or operating system
Make sure WhatsApp is up to date on your phone. Older versions may feature bugs and bugs that have possibly been fixed in the updates.
- To update WhatsApp on iPhone, go to the App Store> tap your avatar> refresh the page and tap "Refresh" next to WhatsApp.
- To update WhatsApp on Android, open the Play Store, search for WhatsApp, and tap "Update."
Some flaws may also affect the beta version of the messenger. As a variant of testing new functions, problems are often related to these features being developed. It is possible to exit the WhatsApp Beta program and take the final version again.
It is also worth checking if the mobile phone operating system is up to date. Software is optimized to work in perfect condition, and that includes applications, which may stop running on older systems. To fix, update iPhone or update Android.
4. Background Update
Some data saver and battery power services disable access to some Internet applications when they are in the background to reduce this unnecessary consumption. This may cause WhatsApp to remain unanswered or delay delivery during certain periods of the day when it is unused.
Battery Saver May Delay WhatsApp Notifications in Background Photo: Reproduction / Rodrigo Fernandes
To ensure background operation on Android, go to Settings> Apps> WhatsApp> Data Usage or Battery> enable the "Allow background activity" key.
On iPhone, background updates are disabled when the device is in Low Power Mode. It's worth checking and deactivating the function to get the app updated again.
5. Lack of space to download media
If your device is connected to the Internet and you cannot download audio, photos and videos, make sure you have enough memory to store the files. If the device has a memory card, check if the device is in read-only mode or if it is corrupted.
6. Blurry photos in conversations
If you are trying to download a photo that appears blurry in the conversation and fail, it means that the image was previously downloaded to phone memory and is no longer there. This can happen when the option to automatically download media is enabled. If you have deleted the device gallery image, it appears as a blurry item in the conversation, but you will no longer be able to download it. The solution will ask the sender to send the file again.
WhatsApp Beta crash for Android causes stickers not to be loaded Photo: Playback / Anna Kellen Bull
Recently, an error caused users to be unable to view stickers in WhatsApp Beta for Android conversations. The failure prevented the stickers from being lowered, leaving empty spaces in the conversation. To fix the issue, you must download version 2.19.214 or later of the messenger test edition.
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