Uber announced on Wednesday (6), a series of new features to enhance the safety of drivers and passengers in the transport application, available for Android and iPhone (iOS) phones. New features include tools for recording audio over the course of the trip, checking route and checking customer documents. The features were presented during a company event in So Paulo.
Available for drivers and passengers, the voice recording feature can be activated at any time of the trip and allows you to share in-car conversations with Uber. Encrypted audio is stored on the recorder's phone, meaning that third parties cannot access it. Only Uber has the key to decrypt the file, which can be opened only if the content is forwarded as a report.
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Uber Announces In-App Voice Recording and Security Features in Brazil Photo: Divulgao / Uber
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"If necessary, this tool can help give us more clarity about what happened inside the vehicle on a trip," said Sachin Kansal, Uber's global director of security products. The file sent company may be used in investigations or shared with the authorities, respecting the terms of the law.
Features announced include route check, which uses GPS and other sensors on the phone to identify and signal long and unplanned stops on the way. The company also inaugurated the possibility of reporting problems during the trip, as reckless driving.
Another advance is that from now on the passenger can choose to receive a four digit password to make sure they are getting into the right car. The code must be told to the driver so that he can start the trip in the app.
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Identity verification gets reinforcements
To protect drivers, Uber launched Doc Scan, a feature that verifies the identity of passengers. Prior to requesting travel, users who choose to pay in cash will need to submit identification documents such as passport, ID and credit card, which will have verified data and authenticity. Doc Scan arrives in Brazil in the first quarter of 2020.
Still regarding the identity check, the company brought updates to existing tools, such as the Liveness Detection. Verification via face recognition now requires drivers to make some app-determined movements, such as blinking, smiling, turning their faces, and so on. Until then, Uber asked drivers to take selfies periodically to check their identity.