contador web Saltar al contenido

Mac does not connect? 9 Steps You Must Follow

When it comes to technology, there are few things more frustrating than a computer that can't connect to the Internet even when it should be working or even working on other devices. If you are experiencing this issue and your Mac is not connecting, please be aware that there are several reasons that may be causing this.

Fortunately, you can try to fix the problem in a number of ways. To help you out, we've brought you 9 steps you should follow to connect your Mac to the internet whenever you experience a similar situation. Without further ado, let's go to the guide!

Article Tip: Reasons not to download MacOS Catalina

1. Check your connection

The first and most obvious step is to verify that the problem is not really in your connection. Even if you have other devices connected to the WiFi network, there is still a chance that there is a problem regarding the router that could cause your Mac not to connect to the Internet.

As much as this seems to be the typical troubleshooting issue with your provider's operators, do the following:

Step 1: Unplug your modem and wait 1-2 minutes to turn it on again. So wait for the modem to boot up completely – this may take up to 2 minutes depending on the device. After that, make sure you can already connect your computer.

Step 2: Then verify that all cables connected to your modem are properly connected. Both the network cable (usually coming from the wall) as well as Ethernet cables and other cables connected devices such as repeaters, routers, among others.

If these procedures do not work, try connecting any other Internet device. If no device is connecting, like your iPhone or other computers, try calling your ISP – it's usually easy to find the support center number by going to the official website.

2. Verify Your Connection

If you are using an Ethernet cable connection, try removing it and reconnecting it to both your Mac and modem ports. Also check the integrity of the cable, especially if you have any pets that may have bitten a piece of the extension.

Mac does not connect via Ethernet cable

Better yet, if you have another cable, try testing it to eliminate the possibility that the problem is related to the current cable. Especially for older cables, it is not uncommon for them to stop working after long periods of use.

In rarer cases, there may be a problem with your Mac's Ethernet port. This can happen even because of dust, so if possible, use a vacuum cleaner to wipe any dust off the Ethernet cable entry.

Attention: Never use water or any chemical for cleaning, or anything that could scratch the contacts or leave debris behind.

3. Check signal distance and quality

A very common problem when using WiFi routers when the Mac does not connect the issue of the distance between the computer and the router, as well as any other interference. It is important to note that walls and objects are already sufficient to decrease signal quality.

To test if this is the case, try to position yourself with the computer as close to the router as possible and check if the WiFi connection is working, as well as the signal quality. If you are next to the device and the signal is weak, there is likely a problem with the router antenna.

Now, if by doing so, you can usually access the internet through your Mac, then you know that the problem of not connecting further afield is related to signal quality or distance. To resolve this issue, you can choose to buy a signal repeater, for example.

4. Check WiFi Feature

It may sound silly or extremely obvious, but the truth is that often the most basic is exactly the problem that may be frustrating you because the Mac won't connect. Therefore, make sure that the WiFi feature on your computer is enabled.

To do this, simply click on the WiFi icon on the Mac taskbar, as you can see in the image below. The correct that the message is WiFi: Active.

Disable WiFi

There are even two things you should try to get your computer to turn on the Internet:

  1. First, try clicking Disable Wi-Fi, and then click to turn it back on. In some cases, this is enough for the computer to refresh and update the network status.
  2. Also, it is important to check if you have selected the correct network and, in this case, if you have entered the password correctly.

5. Update your operating system version

Sometimes the problem may be related to the version of macOS you are using. Therefore, to eliminate this possibility, make sure that your system is up to date with the latest Mac updates.

To do that, it's easy, just click on the Apple logo and then select the option.About the mac. Then click onUpdate System and if an update is available, see a screen similar to the one below.

Mac won't connect - update the system

Also, it is worth remembering that Apple announced in WWDC 2019 the macOS Catalina. Check when the update is available for your device or wait for some issues to be resolved.

6. Force your Mac to forget about WiFi settings

In addition to what we mentioned in step 4 of this guide, there is another problem that may cause Mac not to connect to Internet when WiFi network is saved on computer. The uncommon situation happens when some WiFi network configuration data is mistakenly recorded by the system and, since the Mac always tries to connect automatically using the saved information, the result is a lack of connection.

To solve this problem, first click on the Apple logo, then click on?System Preferences?? and then select the category ?Network?And click on?Advanced.?When viewing the image below, simply select the network in question and then tap the minus sign indicated by the red arrow and then click?OK?.

Mac won't connect - set up your WiFi networks

Then you will have to connect to WiFi manually. This is done through the same menu shown in step 4 of this article, just select the network, enter the password and see if it worked.

Also read: 12 Best Mac Alone Games

7. Change WiFi Network Configuration

This step is a bit more technical, but don't worry, we'll help you get it right. The goal is to change the channel of your WiFi router to select one that is less congested and receives less interference, which may be why your Mac won't connect.

Step 1: To do this you first need to access your modem by typing in the browser in a new tab the address or;

Step 2: Then the router will prompt you for a login and password. You can try the ?admin? login and the ?admin? password or the same login and leave the password field empty by clicking to enter without filling it out. If none of these work, you can look for your router model (usually found on the bottom of the device) on Google to find out the default login and password.

If your login and password were changed during the Internet installation and you did not enter it anywhere, you will need to contact your ISP to request access.

Step 3: After opening your modem screen, look for an option in the related menu ?WiFi Settings?, ?Wireless Connections?, ?Wireless Networks?, ?Wireless? or something that refers wireless network. This menu varies by model and make of your modem.

Step 4: Here you just have to find the channel selection box and you can switch between the various channels available. In the image example, we do this through a TP-Link branded modem, accessing the menu called ?Wireless? and opening the selection of the 13 available WiFi channels to solve the problem when the Mac does not connect.

Change WiFi Channel

As we mentioned, it is possible that your screen is different from this one, but usually the same procedure for any type of modem. Finally, just try different channels to see if this addresses your Mac computer's connectivity failure.

Normally the "Automatic" option will be selected, causing the router to try to search for the best available channel. However, depending on the level of external interference, it may end up erroneously choosing which channel gives you a cleaner wireless connection.

8. Verify Your TCP / IP Settings

If nothing has worked so far, another procedure you can do to solve when your Mac does not connect is to adjust your TCP / IP settings – the network protocol is usually responsible for communication between your computer and the Internet and your servers.

Accessing your Mac settings in the same way you did in step 6, this time click on the TCP / IP category in the horizontal menu, as pointed out by the red arrow.

TCP / IP configuration

Here, make sure you are using the DHCP configuration in your IPv4 configurations. DHCP is the most secure option, which helps ensure your privacy while accessing online networks. Then click the ?Renew DHCP Grant?To give arefresh in your settings.

After doing this, click on ?OK?And then make sure you can access the internet normally.

9. Modify Your DNS Server

The Domain Name System (DNS) is the system responsible for indexing IP addresses to commonly used names. That way, instead of having to enter an address like ?, you can just type in the URL ?www.facebook? (the previous IP address) at the time of accessing the social network through the browser.

Now that you know the purpose of DNS, it is easy to understand that when there is a malfunction or error in this system, your connection will not be able to identify the meaning of the URLs you have entered when accessing your favorite pages on the Internet, as it will not be possible to know which one. corresponding IP address.

So to solve this problem, first open the same menu used in steps 6 and 8 of this guide, but this time click on the category ?DNS?As shown in the image below.

configure DNS

Here, you have the option of adding addresses from public DNS servers, such as Google's own DNS, for example. Thus, when there is an error with the DNS system offered by your ISP, your network settings will automatically look for an alternative on the servers informed in this field by clicking on the plus sign.

Some IPv4 public DNS you can include are:

  • Google: Primary ( and Secondary (
  • DNS Watch: Primary ( and Secondary (
  • OpenDNS: Primary ( and Secondary (
  • Cloudflare DNS: Primary ( and Secondary (

After inserting the servers, just press ?OK?And try to restart your connection again. We hope one of these steps will be enough to solve your problem!

So the Mac won't connect or did it work?

Could you follow our steps to resolve the issue and make your Mac connect to the Internet? Tell us in the comments if everything went well or if you had any questions during the procedure and also enjoy to check out 10 essential applications that you need to install on your Mac!